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609: Insights and Updates from ACEs Conference 2025 with Justin Esgar
/Insights and Updates from ACEs Conference 2025 with Justin Esgar
In this episode of Command Control Power, the hosts welcome back Justin Esgar of ACEs Conference. The discussion kicks off with light-hearted banter about colds and convincing Jerry to buy a ticket for the upcoming ACEs Conference. Justin shares behind-the-scenes insights into his daily routine and the value of attending ACEs, highlighting its focus on business growth for consultants, the expansion of the conference to include special training sessions at the 'big fruit company' campus, and how it helps attendees improve client relations and efficiencies. The conversation also covers the unique supportive nature of the Apple community and the upcoming Edward Esgar ACES Scholarship in honor of Justin's father. The episode wraps up with an insightful discussion about the ACES Mastermind program, emphasizing the importance of continuous learning and community support in the tech industry.
00:00 Introduction and Welcoming Justin Esgar
01:01 Daily Routine and Behind the Scenes
01:56 ACEs Conference Overview
02:50 Special Training and Business Focus
04:43 Consulting and Sales Strategies
16:24 Importance of Cyber Insurance
19:13 Bringing Employees to ACEs
26:28 Tim Pearson's Chat and Wedding Insights
26:55 Honoring My Dad: The Edward Esgar ACES Scholarship
28:35 Funny Story: The Car Mix-Up
29:59 All Things MSP and Podcasting
31:22 The Sandwich Compliment and Fearless Feedback
36:57 Mastermind Program and Business Coaching
42:06 The Unique Apple Community
47:44 Wrapping Up and Final Thoughts
604: Sync or Swim: Tales from the Technical Trenches
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In this episode, Joe Saponare and Jerry discuss dealing with common tech issues. Jerry shares his experience fixing his AirPods Pro charging problem, detailing his investigation and a strategy using contact cleaner. The conversation shifts to Synology updates, exploring the challenges of manually updating DSM firmware, and the discovery of missing auto updates. They also delve into the use of Unify's U7 Pro access points and troubleshooting Wi-Fi 7 signal issues, including tweaking the minimum RSSI settings for better connectivity. The hosts touch on email follow-up features in Apple Mail and share anecdotes about tech support challenges, giving practical advice and sharing insights into the tech consultancy landscape.
00:00 Introduction and Hosts
00:07 AirPods Pro Charging Issues
01:16 DIY Fixes and YouTube Solutions
04:26 Contact Cleaner Solution
10:18 Synology NAS Updates
18:13 MacBook Air Erase Troubleshooting
21:48 Community Support and Unify Devices
31:02 Exploring Hostify: Affordable Network Management
31:36 Unify's Potential Future Charges
32:22 WiFi 6 and 6GHz Connectivity Issues
33:08 Adjusting RSSI for Better WiFi Performance
34:56 WiFi 7 and Device Compatibility
36:23 Auto Optimization and Network Settings
39:59 Seasonal Business Trends and Client Behavior
44:05 Email Follow-ups and Communication Challenges
52:33 Phone Etiquette and Speakerphone Frustrations
54:52 iPhone Mirroring: A Helpful Feature
57:38 Conclusion and Listener Engagement
602: Tech Tantrums: When Siri and Bluehost Team Up to Test Your Patience
/In this episode of Command Control Power, Joe dives into various tech frustrations, starting with longstanding complaints about Siri's inefficiencies that even die-hard Apple fans acknowledge. The discussion pivots to the troubles faced after switching from a MacBook Air to a MacBook Pro, including stability issues and slower wake times. Joe shares a recent ordeal with a client's Bluehost account where an email disruption led to a series of frustrating support calls, tying up days of his time. Technical missteps and inefficient customer service compounded the problem, leading to an exasperating experience. The conversation also touches on alternative tech like the Meshtastic & LoRa system for peer-to-peer text communications during grid-down scenarios. The episode wraps up with reflections on the toll such tech issues take on professionals and a call for listener experiences with better hosting solutions and emerging tech.
00:00 Introduction and Siri Complaints
00:33 Switching to MacBook Pro: Initial Impressions
01:01 Technical Issues with MacBook Pro
01:55 USB-C Cable Troubleshooting
03:21 Monitor and Display Problems
07:25 Apple's Expensive Solutions
08:57 One Password and Captcha Issues
11:16 Bluehost Email Troubles
25:02 A Series of Missteps
25:41 Holding It Together
26:12 The Restore Process
26:41 Client Frustrations
27:22 Website and Email Issues
30:13 Bluehost's Role
35:53 Support Challenges
44:56 Exploring Mesh Networks
52:48 Concluding Thoughts
598: Joe Taps Out, Jerry and Sam Command-Control-Power Through
/Joe Taps Out, Jerry and Sam Command Control Power Through
In this episode of Command Control Power, the hosts navigate through a mix of tech support comedy and genuine tips. Starting off with playful banter, they discuss personal anecdotes about parenting moments and work-life balance, leading to shout-outs for their Patreon supporters. They emphasize the importance of maintaining good relationships within the tech community and share experiences of dealing with challenging clients. Highlights include a disastrous printer ink spill at a friend's house during a firmware update, a complex data migration issue resolved with Carbon Copy Cloner, and amusing stories involving kids and tech. They wrap up with a light-hearted discussion on recent TV shows and personal achievements, setting the stage for their upcoming holiday message.
00:00 Introduction and Showbiz Banter
01:43 Patreon Shoutouts and Community Support
03:30 Consultancy Collaboration and Client Stories
06:56 Tech Purchases and Personal Updates
09:00 Mac Mini and Home Automation
16:10 Migration Assistant Troubles
27:47 Printer Password Predicament
28:34 Ink Spill Disaster
29:27 Cleaning Up the Mess
32:57 Firmware Update Success
36:03 Tech Troubles and Solutions
49:23 TV Show Recommendations
