🔒 Patreon Special

IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.

Patreon Show - 566: Navigating Client Challenges and Communication in Tech Support

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Navigating Client Challenges and Communication in Tech Support

This episode of Command Control Power, a special show for Patrons, dives into the complexities of client relations and communication within the tech support sphere. The hosts share personal stories, focusing on a particularly challenging client situation involving tech troubleshooting, managing expectations, and navigating difficult personality types. They discuss the importance of setting clear boundaries, effective communication, and strategies for maintaining professionalism in the face of adversity. The conversation also touches on managing online business presence, adjusting to remote work dynamics, and the significance of expressing appreciation. The episode concludes with plans for a giveaway in the next live Patron recording.