042: Managed Services Roundtable with Allen Hancock, Luis Giraldo, and Kevin Ginger, Part 2
/Recorded March 2, 2014
Sponsored by MoonClerk
This is part two of a special two-part Managed Services roundtable feature six members of the Apple Consultants Network, discussing the benefits of a Managed Services pricing model and how to transition a traditional hourly-billing consultancy into offering Managed Services.
Thanks to our brand new sponsor, MoonClerk – an easy and inexpensive way to collect recurring payments for your subscription services.
Thanks also to our special guests for this roundtable:
Allen Hancock, The Orchard Solutions and Watchman Monitoring
Luis Giraldo, Ook Enterprises and MonkeyBox
Kevin Ginger, kGinger Consulting
Topics:
- offering clients "self service" options through CasperSuite or RobotCloud
- building a "book of service" to work toward an exit plan for your consultancy; building something of value; getting acquired
- the benefits of talking about your service offerings to get comfortable pitching them to clients
- the fact is, servers should be managed proactively to ensure reliability, and Managed Services is a natural way to provide proactive services, billed automatically on a monthly basis consistent with the way services are rendered
- with Mission Critical services, the consultant takes on a psychological burden to ensure that the services keep working; Managed Services makes it equitable for the consultant
Resources:
https://groups.google.com/forum/#!forum/acn-alumni
http://watchmanmonitoring.com/acn-benefit
https://www.watchmanmonitoring.com/sample-agreement/
http://mhelpdesk.com/better-way-to-inform-customers-about-how-they-are-being-billed/
http://community.watchmanmonitoring.com
Value-Based Fees by Alan Weiss
Small Biz Thoughts by Karl W. Palachuk
Tools:
- ZenDesk
